10 Essential Email Etiquette Tips

1. KEEP IT BRIEF

No one likes to read on and on to get to the point. State your message concisely and simply. If you have a question, get to it quickly.

2. USE THE SUBJECT LINE

Alert your recipient to what your email is about or you risk being ignored or relegated to the read-later (or never) list. Avoid using alert words, like Urgent, unless the matter really requires urgent attention or you become the boy who cried wolf.

3. KEEP THEM FEW AND TARGETED

If you blanket someone’s inbox, you’ll soon be ignored. Save up several little matters to send in one email.
On the other hand, if you have a matter that needs immediate attention, don’t bury it inside a laundry list of insignificant issues.

4. BE PUNCTILIOUS, NOT SLAPDASH

Edit your emails as if they were formal letters. Omit slang and overly familiar language.

5. WATCH THE PUNCTUATION

Don’t use all caps for emphasis. Use 12 point type and proper punctuation, meaning capitalize the first letter of each sentence and use a period at the end. Then, proofread. (And please don’t use a ridiculous font.)

6. CONSIDER YOUR CCS AND BCCS

Don’t copy people on your email unless they need to see the message. And don’t forget to use the BCC field, particularly for emails sent to large groups. People don’t want their emails shared so widely.
Hide the recipients’ addresses in the Blind Carbon Copy (BCC) Field.

7. THINK BEFORE HITTING ‘REPLY ALL’

Sometimes people are copied on emails out of courtesy, but individual replies don’t need to be copied to everyone. It’s a rookie mistake.

8. OMIT ANY SILLINESS: NO EMOTICONS!

If you’re trying to be funny, stop; business emails are not the place for this. Your recipients, frankly, may be in no mood for lightness and mirth.

9. WATCH YOUR TONE

Without the benefit of facial expressions or body language, words are easily misinterpreted. So, keep your sentences simple and declarative. Keep the message focused and don’t go off on tangents.

10. INDICATE WHAT LINKS ARE

Never add a link without indicating what it is — not in an age of uber vigilance over suspicious links that threaten to take us to where thieves lay in wait to steal our identities.
Not only should you not send an unidentified link — never open one either.

www.careerealism.com

Storage Troubleshoot/Storage Support

Storage - JD

Essential Functions:

ü  Resolve customer problems via the telephone, the web or Auto Support.
ü  Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
ü  Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.
ü  Create new knowledge base articles to capture new learning for reuse throughout the center.
ü  Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.
ü  Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning Net App’s proprietary operating system, On Tap, and troubleshooting NetApp hardware issues.
ü  Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApp’ s highest priority customers) and Support Edge Premium cases (customers with a higher level of support agreement).
ü  Good written and verbal communication skills.
ü  Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.




- Basic understanding of some of the following protocols and applications:

a.       NFS, the UNIX remote file sharing protocol
b.      CIFS, the Windows NT remote file sharing protocol
c.       TCP/IP
d.      Networking
e.      RAID
f.        Microsoft Exchange and/or Veritas software.
g.       Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
h.      Ability to follow standard engineering principles and practices.
i.         Creative approach to problem solving.
2.       Responsibility and Interaction:
a.       Responsibility:
b.      The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principles and practices within a team environment.

c.       Interaction:



Only Graduates
experience in UNIX, Windows networking administration or technical support is required.



Location: Bangalore
CTC: Upto 7Lac
Shift: Day


Walkin on 25/27/28 April 2015

Walkin  to:

Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block
BANGALORE,Karnataka,India 560095

For further details contact

Niranjana 8123323444




Firewall Technical Assistance Center -Contact 8123323444



Job Location: Bangalore

Experience: 3-9 years

CTC: Upto 14Lac

Job Description


    -Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems and deliver solutions with a high level of customer satisfaction.


    -Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.


    -In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.


    -Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.


    -Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .


    -Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.


    -Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.


    -In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .


    -In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).


    -Effectively utilizes complex lab setups to duplicate and solve problems.

    -Ability to interact effectively at all levels with sensitivity to cultural diversity.

    -Ability to adapt new product support as organization evolves.

    -Train and mentor junior engineers and peers

    -Proven crisis management, planning, prioritization and organizing skills.

    -Excellent verbal and written communication, interpersonal, presentation and customer handling skills.

    -Must be a team player and should be ready for weekend on call/in-office support as needed.


    Candidates with experience and knowledge in any of the following would be preferred:

    -Prior sonic firewall experience preferred
    -VoIP experience including thorough understanding, configuration, implementation designs and troubleshooting of VoIP protocols like, SIP, H323, SCCP, MGCP, RTSP.
    -Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
    -Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewalls, IPS/IDS, Unifed Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
    -Understanding, Integration and troubleshooting of Various OSes like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
    -Certified in either of JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.

    For further information
    Contact 
    Niranjana 8123323444

    t5@provizor.co.in

IT Help Desk - Freshers/Experience

Job Description
 
IT Help Desk



Working from a standard protocol and utilizing documented processes to respond to customer issues.
Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.

To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
  
Knowledge and Skills:
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role, esupport, e-chat, or similar.
Familiarity with computer technology
Desirable:
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems


Education and Experience Required:
BE, BTech, BSc, BCA- Freshers/ Experience upto 2 years in relevant field

Shift: US Only
Salary- Freshers 2.4L +incentives+night shift allowance
Experienced - upto 3.5L +incentives+ night shift allowance

Good verbal communication is a must


Walkin on  30th March 2015 (11:00am- 2:00pm)

Walkin to:

Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block
BANGALORE,Karnataka,India 560095



Optimize Your LinkedIn Profile So Recruiters Can Find You


Just like the resume, no matter how fitting you are for the job, your LinkedIn profile has to get in front of the hiring manager or recruiter to have a chance.


Here are five tips to help optimize your LinkedIn profile and improve your ranking in employer searches.

1. Make your profile public.

Under Privacy & Settings, make your LinkedIn profile visible to the public. If it’s not set to be public, employers and recruiters won’t have access to see your information unless they become a connection.


2. Make it keyword relevant.

While applicant tracking systems look for keyword matches to determine a resume’s ranking, your LinkedIn profile also gets ranked for relevancy based on search terms. The more relevant your profile is to the search term the hiring manager or recruiter puts in, the greater the chance it will show up within the first two pages of the LinkedIn search results. For example, an accountant’s profile will benefit to have other relevant keywords tied to it like tax planning, auditing, compliance, certified public accountant, and so on.
Here are the key areas where you can optimize your keyword density.

Professional headline. 
The resume has the Profile Summary title to highlight exactly what you’re capable of. It’s no different for your LinkedIn profile. Your Professional Headline, which appears with your name in search results, must make a statement. By default, it will list your most recent job title, but change that – use it to say exactly who you are and what you have to offer. For example, instead of Accountant at XYZ Company, have it read Tax Adviser for small businesses with over 15 years of success in IRS audits, tax planning, and tax preparation. Notice how we got the keyword “tax” in there three times.


Summary
The Summary section is a major driver for keywords. Make sure this section is completed to define your value proposition and plant it with the appropriate keywords in context.

Experience
Your work experience will include information on your job titles, which serve as keywords, but also work in appropriate keywords to the description of your experience. Take caution with job titles that aren’t mainstream. For example, if your job title is Organizational Communication, Learning and Design Advisor, you may consider something that is more keyword-friendly for your profession like Corporate Communications / Internal and External Communications Advisor.

Specialties & Skills
Increase your profile’s ranking in search results with the help of the Skills & Endorsements section. This is where you should have all the relevant keywords, skills, technologies and tools relevant to your profession included. Catch all the relevant terms by entering a job title in the Skills section and selecting the relevant skills. Getting endorsement to your relevant skills will also help optimize your profile.

3. Add associations, affiliations, and certifications.

Being connected and affiliated with industry groups and other relevant groups for your profession expands your profile’s relevancy. Adding in relevant certifications you have received will also help, particularly when recruiters are searching for talent with specific skills.

4. Build relevant connections.

Expand your network of connections to include others in the same profession and industry. Hiring managers and recruiters are more likely to view your profile over others when they see you have shared connections with them.

5. Stay active.

The activity you conduct on LinkedIn can help increase your profiles visibility. Commenting on articles, voicing your thoughts and opinions in group discussions, and sharing information are all activities to increase your interaction with others and improve the visibility of your profile.

Many employers and recruiters depend on LinkedIn to find talent, so make sure your profile is properly set up and optimized.


www.careerealism.com

How to handle employee gaps on resume

How do you handle employment gaps on your resume?

At some time in our careers, we will all have a gap in our employment history—maybe a few weeks or months, maybe a few years. A gap can occur because of a layoff, a family emergency, a health issue, a desire to further education, and many other excellent reasons. So, how do you approach an employment gap?
First, it is not necessary to give the starting and ending months for a job. If you held one job from January 2003 to April 2010 and held the next from June 2010 to the present, simply omit the months from your resume. List only the years (2003-2010, 2010-present).
In a long career, a gap of a month or two is of no interest to recruiters.
Second, if you left the workforce to further your education, those years should be covered under the “Education” section of your resume; or you can add a single line in the employment section to indicate that you spent the gap pursuing a degree.
Third, if you worked as a volunteer or consultant during the gap, by all means include that information. Volunteer and consulting work is work.
Finally, you may want to explain a gap in your cover letter or e-mail. The explanation should be very brief, no more than one sentence. Recruiters do not need details about your family, health, or other issues.
If asked about the gap during a job interview, use the same brief explanation. You want to convey that the situation is over and you are focused on rejoining the workforce.

www.careerealism.com

Ways To End Up With A Career You Hate

 Take a look below and make every effort to avoid these traps.

1. “…BUT I’M GOOD AT THIS.”




So, it’s not something you want to do, it’s something you can do. Sounds good at first. Take advantage of your skills and all that. But sooner or later, it wears thin.
This happens quite often with mid-career professionals.
They've been chugging right along, doing what they do, and suddenly they realize they’ve been sucked into a void of discontent. Don’t dedicate your energy to something just because you have the ability. You deserve to be at least somewhat selective.
And, if you desperately want to do something that you’re not naturally good at, you always have the power to advance your skills.

2. “…BUT I NEED THE MONEY.”


It sounds like such an obviously bad idea and yet, so many people fall for this one. Money isn’t enough to keep you happy for long. Yes, we all have financial needs that must be met. But, if that’s the sole reason you’re in your career, prepare for misery . There are—literally—MILLIONS of ways to make money. Find something that offers another kind of satisfaction as well. Compensation comes in many forms and your paycheck is just one.

3. “THINGS WILL GET BETTER.”



Staying the course and hoping things improve is a surefire way to waste time. If you’re in a career that’s making you miserable, it’s probably safe to say that things can’t change enough to make it worthwhile staying. Maybe they can. Maybe your awful boss will retire and you’ll be promoted and the company will be purchased by Google.
But have a proactive mindset. Do what you can to improve the situation and, if things don’t change significantly and quickly, start the process of moving on. Don’t stick with it just because you feel invested.
Don’t fool yourself into thinking things will just magically get better with time.

4. “I’M AFRAID.”


If fear is holding you back, you’re not alone. This is the number one reason people stay in careers they don’t enjoy. The unknown path is always scary. But be honest with yourself. If you never confront your fear, you’ll never know what could have been. You don’t want to look back on your life at the age of 70 and have regrets or questions. A few calculated risks lead to a life well-lived. Maybe not always an easy or expected life, but one you can be proud of.

5. “NOTHING ELSE WOULD BE ANY BETTER.”


This is the kind of thinking that takes over when you’re unhappy. You just give up. And it’s my job to remind everyone—yes, everyone—that there are ways to find happiness at work. No one is cursed with the miserable career plague. It’s a temporary state, IF you are willing to do the work. Don’t ever believe you’re stuck.
The kind of thinking described above is normal and tempting. We all fall into these thought patterns on occasion. The good news is you can snap yourself right out of it. You CAN find career nourishment.