IT Help Desk - Freshers/Experience

Job Description
IT Help Desk

Working from a standard protocol and utilizing documented processes to respond to customer issues.
Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.

To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role, esupport, e-chat, or similar.
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Education and Experience Required:
BE, BTech, BSc, BCA- Freshers/ Experience upto 2 years in relevant field

Shift: US Only
Salary- Freshers 2.4L +incentives+night shift allowance
Experienced - upto 3.5L +incentives+ night shift allowance

Good verbal communication is a must

Walkin on  30th March 2015 (11:00am- 2:00pm)

Walkin to:

Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block
BANGALORE,Karnataka,India 560095

Optimize Your LinkedIn Profile So Recruiters Can Find You

Just like the resume, no matter how fitting you are for the job, your LinkedIn profile has to get in front of the hiring manager or recruiter to have a chance.

Here are five tips to help optimize your LinkedIn profile and improve your ranking in employer searches.

1. Make your profile public.

Under Privacy & Settings, make your LinkedIn profile visible to the public. If it’s not set to be public, employers and recruiters won’t have access to see your information unless they become a connection.

2. Make it keyword relevant.

While applicant tracking systems look for keyword matches to determine a resume’s ranking, your LinkedIn profile also gets ranked for relevancy based on search terms. The more relevant your profile is to the search term the hiring manager or recruiter puts in, the greater the chance it will show up within the first two pages of the LinkedIn search results. For example, an accountant’s profile will benefit to have other relevant keywords tied to it like tax planning, auditing, compliance, certified public accountant, and so on.
Here are the key areas where you can optimize your keyword density.

Professional headline. 
The resume has the Profile Summary title to highlight exactly what you’re capable of. It’s no different for your LinkedIn profile. Your Professional Headline, which appears with your name in search results, must make a statement. By default, it will list your most recent job title, but change that – use it to say exactly who you are and what you have to offer. For example, instead of Accountant at XYZ Company, have it read Tax Adviser for small businesses with over 15 years of success in IRS audits, tax planning, and tax preparation. Notice how we got the keyword “tax” in there three times.

The Summary section is a major driver for keywords. Make sure this section is completed to define your value proposition and plant it with the appropriate keywords in context.

Your work experience will include information on your job titles, which serve as keywords, but also work in appropriate keywords to the description of your experience. Take caution with job titles that aren’t mainstream. For example, if your job title is Organizational Communication, Learning and Design Advisor, you may consider something that is more keyword-friendly for your profession like Corporate Communications / Internal and External Communications Advisor.

Specialties & Skills
Increase your profile’s ranking in search results with the help of the Skills & Endorsements section. This is where you should have all the relevant keywords, skills, technologies and tools relevant to your profession included. Catch all the relevant terms by entering a job title in the Skills section and selecting the relevant skills. Getting endorsement to your relevant skills will also help optimize your profile.

3. Add associations, affiliations, and certifications.

Being connected and affiliated with industry groups and other relevant groups for your profession expands your profile’s relevancy. Adding in relevant certifications you have received will also help, particularly when recruiters are searching for talent with specific skills.

4. Build relevant connections.

Expand your network of connections to include others in the same profession and industry. Hiring managers and recruiters are more likely to view your profile over others when they see you have shared connections with them.

5. Stay active.

The activity you conduct on LinkedIn can help increase your profiles visibility. Commenting on articles, voicing your thoughts and opinions in group discussions, and sharing information are all activities to increase your interaction with others and improve the visibility of your profile.

Many employers and recruiters depend on LinkedIn to find talent, so make sure your profile is properly set up and optimized.

How to handle employee gaps on resume

How do you handle employment gaps on your resume?

At some time in our careers, we will all have a gap in our employment history—maybe a few weeks or months, maybe a few years. A gap can occur because of a layoff, a family emergency, a health issue, a desire to further education, and many other excellent reasons. So, how do you approach an employment gap?
First, it is not necessary to give the starting and ending months for a job. If you held one job from January 2003 to April 2010 and held the next from June 2010 to the present, simply omit the months from your resume. List only the years (2003-2010, 2010-present).
In a long career, a gap of a month or two is of no interest to recruiters.
Second, if you left the workforce to further your education, those years should be covered under the “Education” section of your resume; or you can add a single line in the employment section to indicate that you spent the gap pursuing a degree.
Third, if you worked as a volunteer or consultant during the gap, by all means include that information. Volunteer and consulting work is work.
Finally, you may want to explain a gap in your cover letter or e-mail. The explanation should be very brief, no more than one sentence. Recruiters do not need details about your family, health, or other issues.
If asked about the gap during a job interview, use the same brief explanation. You want to convey that the situation is over and you are focused on rejoining the workforce.

Ways To End Up With A Career You Hate

 Take a look below and make every effort to avoid these traps.


So, it’s not something you want to do, it’s something you can do. Sounds good at first. Take advantage of your skills and all that. But sooner or later, it wears thin.
This happens quite often with mid-career professionals.
They've been chugging right along, doing what they do, and suddenly they realize they’ve been sucked into a void of discontent. Don’t dedicate your energy to something just because you have the ability. You deserve to be at least somewhat selective.
And, if you desperately want to do something that you’re not naturally good at, you always have the power to advance your skills.


It sounds like such an obviously bad idea and yet, so many people fall for this one. Money isn’t enough to keep you happy for long. Yes, we all have financial needs that must be met. But, if that’s the sole reason you’re in your career, prepare for misery . There are—literally—MILLIONS of ways to make money. Find something that offers another kind of satisfaction as well. Compensation comes in many forms and your paycheck is just one.


Staying the course and hoping things improve is a surefire way to waste time. If you’re in a career that’s making you miserable, it’s probably safe to say that things can’t change enough to make it worthwhile staying. Maybe they can. Maybe your awful boss will retire and you’ll be promoted and the company will be purchased by Google.
But have a proactive mindset. Do what you can to improve the situation and, if things don’t change significantly and quickly, start the process of moving on. Don’t stick with it just because you feel invested.
Don’t fool yourself into thinking things will just magically get better with time.

4. “I’M AFRAID.”

If fear is holding you back, you’re not alone. This is the number one reason people stay in careers they don’t enjoy. The unknown path is always scary. But be honest with yourself. If you never confront your fear, you’ll never know what could have been. You don’t want to look back on your life at the age of 70 and have regrets or questions. A few calculated risks lead to a life well-lived. Maybe not always an easy or expected life, but one you can be proud of.


This is the kind of thinking that takes over when you’re unhappy. You just give up. And it’s my job to remind everyone—yes, everyone—that there are ways to find happiness at work. No one is cursed with the miserable career plague. It’s a temporary state, IF you are willing to do the work. Don’t ever believe you’re stuck.
The kind of thinking described above is normal and tempting. We all fall into these thought patterns on occasion. The good news is you can snap yourself right out of it. You CAN find career nourishment.

Firewall VPN Technical Support Engineer

Job Description

    -Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems and deliver solutions with a high level of customer satisfaction.

    -Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.

    -In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.

    -Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.

    -Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .

    -Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.

    -Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.

    -In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .

    -In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

    -Effectively utilizes complex lab setups to duplicate and solve problems.

    -Ability to interact effectively at all levels with sensitivity to cultural diversity.

    -Ability to adapt new product support as organization evolves.

    -Train and mentor junior engineers and peers

    -Proven crisis management, planning, prioritization and organizing skills.

    -Excellent verbal and written communication, interpersonal, presentation and customer handling skills.

    -Must be a team player and should be ready for weekend on call/in-office support as needed.

    Candidates with experience and knowledge in any of the following would be preferred:
    -VoIP experience including thorough understanding, configuration, implementation designs and troubleshooting of VoIP protocols like, SIP, H323, SCCP, MGCP, RTSP.
    -Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
    -Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewalls, IPS/IDS, Unifed Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
    -Understanding, Integration and troubleshooting of Various OSes like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
    -Certified in either of JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.

    For further information
    Contact Niranjana 8123323444

CCNA- The Importance/Benefits Of Getting CCNA Certificate

CCNA (Cisco Certified Network Associate)  is one of the most vouched and valued IT certification through out the world. As much as or even more than 1 million CCNA certificates have been awarded since it was first launched in 1998. So it is not by fluke that Cisco has achieved such humongous figures.

Cisco Certified Network Associate is very important for networking professionals. This associate level certification can give a great career start to networking specialists. That is why this is one of the most important certification levels. All you need to do is to pass the CCNA certification exam but first you need to be prepared for it.

Cisco certifications have benefited both the employee as well as the employer. It is a known fact that many people have literally changed their lives and have got real benefits and acquired valuable skills in the process of becoming certified. There are innumerable instances where individuals having more than ten years or so in their networking career feel the need of getting CCNA certified.

It is better to be certified and do networking, rather until one day you end up not-working.


Preparing for CCNA certification exam needs a lot of efforts and dedication because it can prepare you for your professional career. This exam is a basic level of the general professional networking training. That is why this exam should be taken seriously.

Computer and software corporations have developed significantly. Hardware and software become more and more complex. Technological advancements are evolving rapidly and constantly. This triggered Cisco CCNA program to provide professionals with certification levels and appropriate training. The importance of making the standards to determine the qualification of networking experts is evident.

Cisco is a very powerful and constantly improving program that can help new as well as qualified experts to get essential knowledge and certifications in the sphere of networking services. CCNA exam is available for all networking professionals and novices who are in need of getting professional CCNA certificate.

If you are a specialist with sufficient basic knowledge you may choose a single CCNA exam to get your certificate. You will be a certified and qualified expert who has all the needed skills and abilities to manage, customize, and troubleshoot appliances in Cisco networking. Technological advancements are evolving very fast and Cisco programs are improving as well.



In the process of getting your CCNA certification you are sure to increase your knowledge and understanding of the concepts. Even if you have years and years of experience in the field, you would definitely increase your knowledge and skills.
As they say, nothing can replace real world experience, but books are also equally important for keeping up-to-date with the new advancements in the industry. In the process of getting certified you would be bombarded with many advancements of the industry thus increasing your overall knowledge.

Alphabets behind your name

After getting certified, you would be able to write those four magical letters which certainly do matter in these days.
So from the day you get certified till the next three years you would be legally and ethically right to use CCNA in your resume as well as in your business card. Apart from this you will get a CCNA card, certificate and letter from Cisco validating your achievement.

Career Advancements

CCNA Certification increases your chances of promotion. You could expect to move up in the hierarchy of your organization.

Salary Increment

Your next salary increment could be just around the corner after getting your certification. One of my friend got as much as 100% increase in his salary after getting his certification. You would tell that 100% increase is just unreal, yes it is possible, if you have good track record and are willing to switch jobs.
PayScale - Salary Search: CCNA Certification

Stepping stone for many other certifications

CCNA certificate is a prerequisite for many other Cisco certification. CCNA concentration like CCNA Voice, CCNA Security, CCNA Wireless and many other professional level certifications require a valid CCNA certificate. Also some of the colleges give as much as 6 credits if you hold a valid CCNA certificate and want to do higher level studies.


Getting a CCNA certificates commands a certain amount of respect from your colleagues and employer. Some of your colleagues would have also tried to get certified, but could not get certified. So, this achievement of yours deserves a back-patting.

Employer benefits

Many employers like to employ certified people because it demands a well standing in the ever-increasing and competitive IT field. That is the reason many employers bear the cost of certification. It's a kind of mutual give and take.

Kick-start your Networking career

Before getting CCNA certified, I used to think as to which option would be better i,e. Cisco or Microsoft. Now, I am certain that Cisco is the better option as the latter does not needs any extensive preparation. I could now get other desktop and Server level Microsoft certifications simultaneously.

On track

After getting certified you would be on the right track to go for many other professional level certifications. Getting the first certification is always hard but once you take the first step, the journey to the thousand miles at least gets started.

Personal Satisfaction

You always wanted to get certified, so after you receive your certification letter and other stuff, a sense of personal satisfaction, gratification, and relief is felt.

Reasons To Stay At Your Job

Just in case you feel like you can’t take any more and just might quit – read these reasons to stay put.


Yes, you read that correctly! Staying at a job you no longer enjoy can actually help you get your dream job. The current position may serve as a complete or partial foil to what you would actually LOVE to do with a company you would actually LOVE to work for. Unless you know where you want to go, it’s nearly impossible to figure out how to get there.


This is kind of a no brainer for most people – unless you are independently wealthy. Your current job can be part of your short term goals. Once you have identified your long term goal, you can add paying the bills to your list of short term goals to get you to that dream job you now know you want.


Being stuck at home applying for jobs is no way to network into a new position! Instead of complaining, engage your co-workers, and explore networking opportunities inside and outside of work or industry. You never know when your next job opportunity will present itself or from what source – get out there and network.


Would you list anyone at your current employment as a reference? How about two jobs from now? Chances are you will need to provide professional references for positions you have held when applying to that end-all beat-all job you will get some day (soon)! Be mindful of that as you try to avoid a grumpy, downtrodden demeanor at this one.


Like it or not, as adults, we all spend at least a third of our lives working. When we lose the structure a work schedule provides, it often leads to depression and relationship problems. Sure, it would be nice to sleep in for a few days, but then what? Being slapped in the face daily by a lack of response to online applications doesn’t sound ideal.


Work also provides us with a fundamental sense of self-esteem. Finding an identity and maintaining self-esteem is a huge challenge when you are not working. It’s hard to present confidently and have skills and strengths to present to employers when you lack self-esteem.


As you push through your day, pay attention to what aspects about your job, boss, or employment setting you do and don’t like – this will give you better information about where you would rather be. Keep track in a notebook and focus on what you are looking for in your next position. That way, you will be able to recognize it when you see it.


Do you get education reimbursement, certification maintenance, and opportunities to attend seminars, workshops, or conferences? Can you job shadow someone whom you admire to more clearly determine if it is the job, your boss, the company, or the industry you don’t like?


Its true, the Devil you know MAY be better than the devil you don’t. It doesn't happen all the time, but many job seekers leave their current position before finding a new one and find themselves unemployed shortly after being hired. Either fired or quit – a month or two of employment is not going to help you land that next great job!

Stay put and look toward the future. Most importantly, move toward your future – it will make your hours at work pass a little more quickly…