IT Help Desk
Working from a standard protocol and utilizing documented processes to respond to customer issues.
Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.
To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role, esupport, e-chat, or similar.
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Education and Experience Required:
BE, BTech, BSc, BCA- Freshers/ Experience upto 2 years in relevant field
Shift: US Only
Salary- Freshers 2.4L +incentives+night shift allowance
Experienced - upto 3.5L +incentives+ night shift allowance
Good verbal communication is a must
Walkin on 30th March 2015 (11:00am- 2:00pm)
Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block