Job Description
-Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems and deliver solutions with a high level of customer satisfaction.
-Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.
-In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
-Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
-Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .
-Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
-Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
-In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .
-In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).
-Effectively utilizes complex lab setups to duplicate and solve problems.
-Ability to interact effectively at all levels with sensitivity to cultural diversity.
-Ability to adapt new product support as organization evolves.
-Train and mentor junior engineers and peers
-Proven crisis management, planning, prioritization and organizing skills.
-Excellent verbal and written communication, interpersonal, presentation and customer handling skills.
-Must be a team player and should be ready for weekend on call/in-office support as needed.
Candidates with experience and knowledge in any of the following would be preferred:
-VoIP experience including thorough understanding, configuration, implementation designs and troubleshooting of VoIP protocols like, SIP, H323, SCCP, MGCP, RTSP.
-Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
-Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewalls, IPS/IDS, Unifed Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
-Understanding, Integration and troubleshooting of Various OSes like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
-Certified in either of JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.
For further information
Contact Niranjana 8123323444
t5@provizor.co.in
