Storage - JD
Essential Functions:
ü Resolve customer
problems via the telephone, the web or Auto Support.
ü Research customer
issues in a timely manner and follow up directly with the customer with
recommendations and action plans.
ü Escalate cases to
other more senior Technical Support Engineers and/or Escalation Engineers when
the problem is too complex or falls out of specific area of expertise. Leverage
internal technical expertise, including higher-level engineers, knowledge base,
and other internal tools, to add to knowledge base in order to provide
solutions to customer issues.
ü Create new
knowledge base articles to capture new learning for reuse throughout the center.
ü Participate in
technical communication within the Technical Support Engineering team to learn
about new technologies and complimentary storage applications.
ü Gain knowledge and
expertise through hand-on experience, self-study, and through a variety of
learning environments. Initial focus is on learning Net App’s proprietary
operating system, On Tap, and troubleshooting NetApp hardware issues.
ü Some opportunity,
after training, to work on small volumes of Top Enterprise Accounts (NetApp’ s
highest priority customers) and Support Edge Premium cases (customers with a
higher level of support agreement).
ü Good
written and verbal communication skills.
ü Good interpersonal
communication and customer service skills are needed in order work successfully
with customers in high stress and or ambiguous situations.
- Basic understanding
of some of the following protocols and applications:
a.
NFS,
the UNIX remote file sharing protocol
b.
CIFS,
the Windows NT remote file sharing protocol
c.
TCP/IP
d.
Networking
e.
RAID
f.
Microsoft
Exchange and/or Veritas software.
g.
Strong
aptitude for learning new technologies and understanding how to utilize them in
a customer facing environment.
h.
Ability
to follow standard engineering principles and practices.
i.
Creative
approach to problem solving.
2. Responsibility and
Interaction:
a.
Responsibility:
b.
The
types of tasks this individual is responsible for are well defined and utilize
and build understanding of standard principles and practices within a team
environment.
c.
Interaction:
experience in UNIX, Windows networking administration or technical support is required.
Location: Bangalore
CTC: Upto 7Lac
Shift: Day
Walkin on 25/27/28 April 2015
Walkin to:
Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block
BANGALORE,Karnataka,India 560095
For further details contact
Niranjana 8123323444
