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Storage Troubleshoot/Storage Support

- on 8:12 AM
Storage - JD

Essential Functions:

ü  Resolve customer problems via the telephone, the web or Auto Support.
ü  Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
ü  Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.
ü  Create new knowledge base articles to capture new learning for reuse throughout the center.
ü  Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.
ü  Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning Net App’s proprietary operating system, On Tap, and troubleshooting NetApp hardware issues.
ü  Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApp’ s highest priority customers) and Support Edge Premium cases (customers with a higher level of support agreement).
ü  Good written and verbal communication skills.
ü  Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.




- Basic understanding of some of the following protocols and applications:

a.       NFS, the UNIX remote file sharing protocol
b.      CIFS, the Windows NT remote file sharing protocol
c.       TCP/IP
d.      Networking
e.      RAID
f.        Microsoft Exchange and/or Veritas software.
g.       Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
h.      Ability to follow standard engineering principles and practices.
i.         Creative approach to problem solving.
2.       Responsibility and Interaction:
a.       Responsibility:
b.      The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principles and practices within a team environment.

c.       Interaction:



Only Graduates
experience in UNIX, Windows networking administration or technical support is required.



Location: Bangalore
CTC: Upto 7Lac
Shift: Day


Walkin on 25/27/28 April 2015

Walkin  to:

Provizor IT Services
2nd Floor,Money Centre building
Above Coffee Day, Opposite to Forum Mall
Koramangala 7th Block
BANGALORE,Karnataka,India 560095

For further details contact

Niranjana 8123323444




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Firewall Technical Assistance Center -Contact 8123323444

- on 3:43 AM


Job Location: Bangalore

Experience: 3-9 years

CTC: Upto 14Lac

Job Description


    -Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems and deliver solutions with a high level of customer satisfaction.


    -Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.


    -In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.


    -Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.


    -Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .


    -Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.


    -Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.


    -In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .


    -In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).


    -Effectively utilizes complex lab setups to duplicate and solve problems.

    -Ability to interact effectively at all levels with sensitivity to cultural diversity.

    -Ability to adapt new product support as organization evolves.

    -Train and mentor junior engineers and peers

    -Proven crisis management, planning, prioritization and organizing skills.

    -Excellent verbal and written communication, interpersonal, presentation and customer handling skills.

    -Must be a team player and should be ready for weekend on call/in-office support as needed.


    Candidates with experience and knowledge in any of the following would be preferred:

    -Prior sonic firewall experience preferred
    -VoIP experience including thorough understanding, configuration, implementation designs and troubleshooting of VoIP protocols like, SIP, H323, SCCP, MGCP, RTSP.
    -Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
    -Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewalls, IPS/IDS, Unifed Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
    -Understanding, Integration and troubleshooting of Various OSes like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
    -Certified in either of JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.

    For further information
    Contact 
    Niranjana 8123323444

    t5@provizor.co.in
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